IT Management (ITIL)
How to use advanced IT tools for business improvement more effectively?
Nowadays, the fast and dynamic business world requires quality IT services at acceptable prices and on demand. We can help organizations deliver that by implementing ITIL (Information Technology Infrastructure Library) – the best IT management practices.Through the implementation of ITIL, the communication barriers between the IT and business people will be removed, they will start planning together, will jointly control the processes, and will have a common goal. The management will be able to understand exactly what services the IT department is providing and will be able to measure them. By working in collaboration, we will make your IT organization transparent for the management and will enable it to focus the resources on the core activities.
Audit of Information Systems
Lirex BG is the only organization in Bulgaria certified according to ISO9001:2000 for information systems auditing. As part of the IT management process, the systems audit is directly related to the evaluation of the systems’ status and the strategic application of the organization’s goals by the IT department. More...
IT Architecture and Systems Design
The creation of a corporate IT infrastructure requires preliminary planning and development of a single concept and strategy. Those are also the prerequisites for the establishment of an effective long-term investment policy, as well as a guarantee for compatibility of the applications and the manageability of the information services. The systematic approach typical for the solutions and services we offer ensures the achievement of competitive advantages through the application of information technologies.
Information Security
From a business standpoint, the most valuable feature of information systems management and data storage is the achievement of information security. We consider the information security as a set of the following organizational and technical activities:
- Development and application of a system of policies, procedures and guidelines that will regulate the information service process and the responsibilities of the different users according to their role and function in the information process
- Training, consulting and technical assistance for the support of the policy-defined level of information services
- Strengthening the corporate security through the application of IT-based methods and technologies, such as cryptographic protection, electronic signatures, etc. More...
Business Transformations Management
What do we have to change to achieve the leader position?
New, updated, and upgraded – well known terms from the reference guide of successful companies. Behind these terms are the processes of transformation to new levels of organizational structure, product portfolio, distribution channels, etc. Our team has the knowledge and the experience to help you define the transformation tasks, select the appropriate mechanism for implementation of the transformation, outline the potential problems and risks during the transition period, determine the criteria for termination of the transformation and thus, help you achieve these new levels.
Business Process Management
The prerequisites for achieving competitiveness, strong market position, decreasing costs and improving flexibility are the well defined, properly organized and perfectly executed processes. Our consulting teams offer means for improving the management of these processes through the implementation of the best practices in this field. We offer consulting for development and implementation of systems for Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Internal Services Management (Helpdesk, call-centre), Learning Management (e-learning), Document Management (e-Archive & Records Management, Classified Archive & Records Management) and Communication Management (IPCC, virtual PBX, call-rec).
Training
Our center for professional training offers specialized courses in the field of information and network technologies. The programs offered are targeted to both ICT beginners and established professionals who need to update their knowledge. In addition to the specialized courses, the center also organizes professional skills training and courses for development of key competences, such as project management, team working, etc.
The center for professional training is located in Sofia and has auditoriums with modern equipment. There is a direct access to a network laboratory which provides the opportunity to carry out the individual practical exercises needed for visualization and understanding of the taught material.